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Oct 2025
8The deviation from RDSS norms could alter consumer recovery mechanisms, prompting a call for modification.
3) Regulation 28 invoked for second-tier redressal
8The appellant invoked the appellate mechanism under the HPERC (CGRF & Ombudsman) Regulations, 2013.
8This clause enables industrial consumers to escalate grievances beyond the forum stage.
4) APR for FY 2023–24 highlights operational challenges
8The utility presented mid-term adjustments reflecting rising energy demand and transmission constraints.
8HPERC will assess whether performance targets were met under the approved control period.
5) Verdict reinforces consumer protection in disaster-linked billing disputes
8The case sets a key precedent for industrial consumers facing force majeure billing during calamities.
8It strengthens procedural accountability and equitable redress in Himachal’s power sector.
6) HPSEBL ordered to refund proportionate demand charges with interest
8The Ombudsman directed HPSEBL to return or adjust demand charges for the 18-day shutdown period.
8Interest up to 15% was mandated under the 2018 Supply Code and 2022 amendments.
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